Your PC isn't authorized to use Microsoft Store apps. You'll need to sign into the app with your Microsoft account. If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store. Your PC was recently updated, but wasn't restarted. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox. Microsoft Store automatically hides or blocks the purchase button on apps that are incompatible with your device.

The app isn't compatible with your device. In addition, some apps and games aren't available in Microsoft Store, but can be downloaded from the publisher's site directly. The app is no longer available. When an app is removed from Microsoft Store, it takes a little time for the app description page to get removed. Parents can use family settings to make sure that their child can't view or install apps that are inappropriate for their age. Microsoft family settings might be hiding apps. If you bought an app in one country or region and then you moved to another one, the apps you had might disappear. An app available in France might not be available in Germany. The app isn't available in your country or region. If you can't find an app or you found it, but can't install it, here are some reasons why you might not see it: Get more info about using product keys with Office If you have already redeemed Microsoft 365 from your pre-paid card, follow these instructions to install Office.įind your Microsoft 365, and select Install. If you have an unopened pre-paid card for Microsoft 365, follow the instructions on the back of the card to reveal the product key and redeem and install Microsoft 365. Microsoft 365 purchased as a pre-paid card from a retail store You can also install Microsoft 365 by going to the confirmation email for your order and selecting Install Office. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected. The wizard installs Office in the background. Sign in if prompted.įind your Microsoft 365 purchase, and select Install. Follow the below instructions to install it. If you buy Microsoft 365 as a digital download from us, there is no product key. Microsoft 365 purchased online directly from Microsoft

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